Shipping & Refund Policy

Shipping Policy

We truly believe we carry some of the most innovative products in the world, and we want to make sure we back that up with our commitment to offering your products at the lowest prices possible. Part of this commitment is that we've partnered with a shipping provider that allows us to offer our loyal customers FREE shipping (to the USA) and/or low-cost shipping (Outside of the USA). Which is why most of our products take 2-4 weeks to deliver.

Our transport partner utilizes safe and secure methods to make sure you receive your products successfully.

Each order comes with applicable shipping and tracking information, allowing you to see the status of your order at any time. 

If you have further questions about our shipping times or about your tracking information, please reach out to us. We have a 24/7/365 ticket and email support. You can reach us at Support@TrendingBug.com.

 



Refund Policy

Want to make sure your experience here at Trending Bug an enjoyable one. This is why we believe we have the best Refund Policy out there on the web. 

Returns
We offer a risk-free ironclad 30-day money-back guarantee. That means within 30 days, we give you your money back, no questions asked!

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase.

If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund and the sale will be final.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We have a 24/7/365 ticket and email support. Please contact us if you need assistance. 


 
Additional Information Regarding Returns/Exchanges
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
  • Any item not in its original condition
  • Any item that is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@TrendingBug.com.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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