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F.A.Q.

PAYMENT

The team here at Trending Bug wants to secure your information, which is why we offer Amazon-equivalent payment processing security. It is PCI DSS compliant. We never share your information to any third-party. With this in mind, we have come up with multiple secure ways to pay and get your products! Below are some of the methods we accept payment.

We accept the following forms of payment for all orders:

- Visa - Mastercard - American Express - Discover - JCB - Diners Club

For a faster checkout, you can also use your Apple Pay and Google Pay accounts!


Our last form of payment is through Amazon Pay. If you prefer to use Amazon's secure processing, just click the Amazon button at checkout, sign in with your Amazon account information, and you're all set!

Great question! As mentioned above in the first FAQ, your private information is a very important matter to us and we want you to feel secure when making your purchase. Which is why, we as a team decided to not include PayPal as one of our accepted forms of payment. We do not make false promises and can not guarantee a smooth customer experience using PayPal, which is why PayPal is not an option. If you have further questions, please email us at Support@TrendingBug.com.

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Yes, 100%. We realize it may be scary ordering from a website for the first time, but please know that we offer the most advanced payment processing security using Shopify's payment platform.

Shopify meets all six categories of the 'Payment Card Industry Data Security Standard (PCI DSS).

You can read more about Shopify's PCI Compliance here

Also note that we offer Amazon checkout, which allows you the safety of checking out using your Amazon account. Just simply click the Amazon button during your checkout process and sign into your Amazon account to get started.

SHIPPING/ORDERS/REFUNDS

We work with an exclusive supplier to make sure we always have the lowest prices for you. Therefore, we offer FREE shipping to our USA residents and low insured shipping for our International customers. Our shipping times usually take anywhere from 2-3 weeks.

We offer the ability for you to track your order. Simply go to this link and put in your order number. You should have received your order number after your checkout. If you cannot find your order number, please email us at Support@TrendingBug.com

No problem. If your order is less than 30 days old and the item(s) has not been opened, please email us at Support@TrendingBug.com and we'll get your refund processed right away so you can get your money back ASAP.


If it has been longer than 30 days, we do not offer any refunds, returns, or exchanges. Please refer to our Shipping & Refund Policy.